How to Make a Complaint
If you remain unhappy after local resolution you can complain to the Health Service Ombudsman. The Ombudsman is completely independent of both the NHS and Government. You can contact the Ombudsman at –
Millbank Tower, Millbank, London, SW1P 4QP – Tel : 0345 015 4033 – e-mail : www.ombudsman.org.uk
Who else can help?
If you require any further advice on how to complain, additional information is available as follows –
- Information on the NHS Complaints Procedure is available on the NHS website at www.dh.gov.uk
- Patient Advice & Liason Service (PALS) can explain the complaints procedure and may be able to help you settle a less serious complaint by informal negotiation. They can be contacted on 01753 635615.
- Local Advocacy Service – S.E.A.P. – Telephone 0330 440 9000 or visit their website at www.seap.org.uk
- The Citizens Advice Bureau can be contacted on 0845 050 5161 or at www.citizensadvice.org.uk/