Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

New Privacy Notice
- New
13/06/2019
Our Privacy Notice has been updated. Please see our updated Privacy Notice below: Privacy Notice - Protecting Your Confidentiality Read more
Ask My GP
- New
07/06/2019
Forest Health Group go live with askmyGP from the 24th of June. Find out more Read more
Talking Therapies
16/05/2019
Hay Fever
19/03/2019
Hay Fever - How to manage your Hay Fever
12/03/2019
PPG Newsletter Spring 2019
11/02/2019
Offer of re-vaccination for patients now we have received the correct vaccine for your age group. (over 75)
30/10/2018
Offer of re-vaccination for patients now we have received the correct vaccine for your age group.
30/10/2018
New Vacancies
09/10/2018
PPG Newsletter Autumn 2018
05/10/2018
Walk-in Influenza vaccination clinics
11/09/2018
Flu
11/09/2018
Bracknell Memory Clinic Drop-in Session
06/09/2018
PPG Newsletter Spring 2018
11/04/2018
Merger of Practices: Forest Health Group and Boundary House Surgery
08/03/2018
New Patients
12/01/2018
PPG Newsletter Winter 2017
05/12/2017
How Does the NHS in England Work?
22/11/2017

Forest Health Group

Forest Health Group
CQC Inspected and Rated
Good
Boundary House Surgery
CQC Inspected and Rated
Good

Forest Health Group

Boundary House Surgery

Sainsbury's Bagshot Road is currently CLOSED.

Boundary House Surgery is currently CLOSED.

Skimped Hill Health Centre is currently CLOSED.

Forest Health Group

News

Forest Health Group

Forest Health GroupCQC Inspected and RatedGoodBoundary House SurgeryCQC Inspected and RatedGood

Forest Health Group

Boundary House Surgery

Sainsbury's Bagshot Road is currently CLOSED.

Boundary House Surgery is currently CLOSED.

Skimped Hill Health Centre is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Forest Health Group

News

Forest Health Group
CQC Inspected and Rated
Good
Boundary House Surgery
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):